Annual Subscription:
If you choose a prepaid annual subscription, your subscription will begin when we receive your annual payment. You will be charged, in one lump sum, the annual rate stated at the time of purchase, plus applicable taxes if the rate does not include them. Your prepaid annual subscription automatically will renew on your annual renewal date until you cancel. You authorize us to store your payment method and to automatically charge your payment method every year until you cancel. Upon renewal, we automatically will charge you at the then-full-rate for your plan, plus applicable taxes if the rate does not include them, every year upon renewal until you cancel. We may change your plan’s rate each annual renewal term, and we will notify you of any rate change with the option to cancel
Month-To-Month:
If you choose a month-to-month subscription, your subscription will begin when we receive your initial payment. Your month-to-month subscription automatically will renew each month without notice until you cancel. You authorize us to store your payment method and to automatically charge your payment method every month until you cancel. We automatically will charge you at the then-full-rate for your subscription plan, plus applicable taxes if the rate does not include them, every month upon renewal until you cancel. We may change your plan’s rate from time to time, and we will notify you of any rate change with the option to cancel.
FOR ALL PLAN TYPES:
To cancel subscription renewal from a desktop browser, go to MY ACCOUNT > SUBSCRIPTIONS and select “Manage Auto-Renew Settings”
YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW UNLESS YOU NOTIFY US THAT YOU WANT TO CANCEL OR YOU CANCEL AUTO-RENEW ON “MY ACCOUNT” PRIOR TO BEING CHARGED. UPON CHECKOUT, YOU AUTHORIZED US (WITHOUT NOTICE TO YOU, UNLESS REQUIRED BY APPLICABLE LAW) TO COLLECT THE THEN-FULL-RATE SUBSCRIPTION PRICE AND ANY TAXES, USING ANY CREDIT CARD WE HAVE ON RECORD FOR YOU.
Timing: When purchasing the subscription, you will have 7 days to cancel for a full refund, after which time, no refund will be issued. To cancel during your 7 day trial period, contact support@creativelive.com.
Your renewal date is displayed in My Account via the website only where you will have the option to cancel auto-renew. For Annual plan renewals, we will also send you an e-mail notice approximately 30 days before your subscription renews to remind you of the upcoming charge and any changes to the fees since your last renewal, if applicable.
Updating your auto-renewal preferences: All subscriptions will auto-renew at the end of the subscription period unless you change your auto-renewal preferences.
Auto-Renew Service: CreativeLive may cancel the auto-renewal service at any time. In the event of any such changes, you will be notified of such change to our service by email.
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Is the subscription eligible for a refund?
After purchasing the annual or monthly subscription, you have a 7-Day period within which you can try the full subscription out and request a refund by emailing support@creativelive.com if you are not satisfied. After this 7-Day period, we are unable ...
Are there any exclusions for the subscription?
Due to pre-existing agreements with some of our instructors, a small number of instructors and classes are excluded from the subscription. These exclusions are listed below. Excluded Instructors: - Zack Arias - Marc Goodman - Julieanne Kost - Steven ...
Will the subscription work on my Apple TV device?
Yes! Although our Apple TV app can not search the entire CreativeLive Catalog, subscription users can access all of the pre-selected classes that are available on the Apple TV app for CreativeLive. Additionally, to watch custom selected classes, ...
Where is my subscription?
If you are logged in and you are not seeing your subscription benefits: Typically, the cause of this issue is being logged into a different account that does not have your subscription access on it. You can go to creativelive.com/account/ to check ...
What are all the subscription benefits?
Your subscription includes exclusive benefits and a seamless learning experience on CreativeLive.com and mobile app. All benefits include: The best value available on CreativeLive classes and content Fast Class! Super usable highlight reels of our ...