How does auto-renewal work for the Creator Pass?

How does auto-renewal work for the Creator Pass?

Annual Paid Annually: 
If you choose a prepaid annual subscription, your subscription will begin when we receive your annual payment. You will be charged, in one lump sum, the annual rate stated at the time of purchase, plus applicable taxes if the rate does not include them. Your prepaid annual subscription automatically will renew on your annual renewal date until you cancel. You authorize us to store your payment method and to automatically charge your payment method every year until you cancel. Upon renewal, we automatically will charge you at the then-full-rate for your plan, plus applicable taxes if the rate does not include them, every year upon renewal until you cancel. We may change your plan’s rate each annual renewal term, and we will notify you of any rate change with the option to cancel.

Annual Paid Monthly:
If you choose an annual subscription that is paid monthly, you are committing to a full-year annual subscription that will begin when we receive your initial payment. You will be charged the annual rate stated at the time of purchase in twelve (12) equal monthly installments, plus applicable taxes if the rate does not include them. Your subscription will automatically renew annually without notice until you cancel, and you will be charged the annual rate in twelve (12) equal monthly installments. You authorize us to store your payment method and to automatically charge your payment method every month until you cancel. Upon renewal, we automatically will charge you at the then-full rate for your subscription, plus applicable taxes if the rate does not include them, every month of your annual contract until you cancel. We may change your plan’s rate each annual renewal term, and we will notify you of any rate change with the option to cancel.

Month-To-Month:
If you choose a month-to-month subscription, your subscription will begin when we receive your initial payment. Your month-to-month subscription automatically will renew each month without notice until you cancel. You authorize us to store your payment method and to automatically charge your payment method every month until you cancel. We automatically will charge you at the then-full-rate for your subscription plan, plus applicable taxes if the rate does not include them, every month upon renewal until you cancel. We may change your plan’s rate from time to time, and we will notify you of any rate change with the option to cancel.


FOR ALL PLAN TYPES: 

To cancel subscription renewal from a desktop browser, go to MY ACCOUNT > SUBSCRIPTIONS and select “Manage Auto-Renew Settings”.

To cancel subscription renewal from the iOS app, go to "MY ACCOUNT" and select "PROFILE" to open a menu, then select "SUBSCRIPTIONS" 

YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW UNLESS YOU NOTIFY US THAT YOU WANT TO CANCEL OR YOU CANCEL AUTO-RENEW ON “MY ACCOUNT” PRIOR TO BEING CHARGED. UPON CHECKOUT, YOU AUTHORIZED US (WITHOUT NOTICE TO YOU, UNLESS REQUIRED BY APPLICABLE LAW) TO COLLECT THE THEN-FULL-RATE SUBSCRIPTION PRICE AND ANY TAXES, USING ANY CREDIT CARD WE HAVE ON RECORD FOR YOU.

Timing: When purchasing the Creator Pass, you will have 7 days to cancel for a full refund, after which time, no refund will be issued. To cancel during your 7 day trial period, contact support@creativelive.com.

Your renewal date is displayed in My Account where you will have the option to cancel auto-renew. For Annual and Annual Paid Monthly plan renewals, we will also send you an e-mail notice approximately 30 days before your subscription renews to remind you of the upcoming charge and any changes to the fees since your last renewal, if applicable.

Updating your auto-renewal preferences: All subscriptions will auto-renew at the end of the subscription period unless you change your auto-renewal preferences.

Auto-Renew Service: CreativeLive may cancel the auto-renewal service at any time. In the event of any such changes, you will be notified of such change to our service by email.


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