Do you have a policy for returns/refunds?

Do you have a policy for returns/refunds?

Our Refund Policy for individual classes is available in our Terms of Use, we’ll copy it below!  

“If you notify us within 30 days of the purchase that you are not satisfied with a Course, we will issue you a refund. If you notify us within 30 days of purchase that you are unable to view a Course due to a technical issue on CL’s end, we may, in our sole discretion, choose to replace the defective media (if possible) or refund the applicable fee, in whole or in part. If you abuse this refund policy, as determined by CL in our sole discretion, you may no longer be able to get a refund and/or access your CL account.”

LINK: https://www.creativelive.com/terms

Our Refund Policy for the Creator Pass is listed in our Promotions page and copied below. 
"Creator Pass is a streaming only subscription service and may not be available in all locations or to all customers; void where prohibited, taxed or restricted. May not be compatible with AppleTV or other devices. Creator Pass is an annual subscription, you may view or change your payment settings on My Account or contact support@creativelive.com. See FAQs HERE for additional information on payment options Creator Pass does may not include all courses, for a list of excluded classes please see list of exclusions. REFUND REQUESTS FOR CREATOR PASS MUST BE SUBMITTED WITHIN 7 DAYS OF INITIAL PURCHASE TO BE ELIGIBLE. Cannot be combined with any other coupons or promotions, redeemed for cash or applied to past purchases. Void if copied, altered, transferred, purchased, or sold. Offer subject to change, modification, or cancellation at any time without notice including without limitation in the event of any human or technical error of any kind relating to the offer. Use of offer in any manner not consistent with these terms constitutes fraud and may be prosecuted. Redemption subject to review and verification. Additional exclusions may apply."

    • Related Articles

    • Is the subscription eligible for a refund?

      After purchasing the annual or monthly subscription, you have a 7-Day period within which you can try the full subscription out and request a refund by emailing support@creativelive.com if you are not satisfied. After this 7-Day period, we are unable ...

    • How can I be refunded for my In-App purchase?

      Service for In-App purchases are provided by Apple, Inc. All refund requests for In-App purchases will need to be conducted through Apple. Please see the below link to contact Apple Support regarding your In-App purchase. ...

    • What do I get with my purchase on CreativeLive?

      CreativeLive offers two ways to pay for access to our catalog:  1.) Purchasing an individual class on CreativeLive provides you with lifetime, on-demand access to download or stream that class's lessons and any related class materials. The class ...

    • How do I access the Lesson of the Day on the iOS app?

      To access your free Lesson of the Day in the iOS app use the following steps:  1. Select a class by using the Search function (bottom right icon) 2. Choose a lesson from the class page drop down menu by clicking on the Play "triangle"  3. Selecting a ...

    • How do I watch free classes?

      WATCH HERE: https://www.creativelive.com/onair Every day on CreativeLive we broadcast six curated classes from our catalog throughout the day for free! These are streamed live, so you have to watch them in real time, but they do repeat at the end of ...