Do you have a policy for returns/refunds?

Do you have a policy for returns/refunds?

Our Refund Policy for individual classes is available in our Terms of Use, we’ll copy it below!  

If you notify us within 30 days of the purchase that you are not satisfied with a Course, we will issue you a refund. If you notify us within 30 days of purchase that you are unable to view a Course due to a technical issue on CL’s end, we may, in our sole discretion, choose to replace the defective media (if possible) or refund the applicable fee, in whole or in part. If you abuse this refund policy, as determined by CL in our sole discretion, you may no longer be able to get a refund and/or access your CL account.


Our Refund Policy for the Creator Pass is listed in our Promotions page and copied below. 
"Creator Pass is a streaming only subscription service and may not be available in all locations or to all customers; void where prohibited, taxed or restricted. May not be compatible with AppleTV or other devices. Creator Pass is an annual subscription, you may view or change your payment settings on My Account or contact See FAQs HERE for additional information on payment options Creator Pass does may not include all courses, for a list of excluded classes please see list of exclusions. REFUND REQUESTS FOR CREATOR PASS MUST BE SUBMITTED WITHIN 7 DAYS OF INITIAL PURCHASE TO BE ELIGIBLE. Cannot be combined with any other coupons or promotions, redeemed for cash or applied to past purchases. Void if copied, altered, transferred, purchased, or sold. Offer subject to change, modification, or cancellation at any time without notice including without limitation in the event of any human or technical error of any kind relating to the offer. Use of offer in any manner not consistent with these terms constitutes fraud and may be prosecuted. Redemption subject to review and verification. Additional exclusions may apply."
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