How can I be refunded for my In-App purchase?
Service for In-App purchases are provided by Apple, Inc. All refund requests for In-App purchases will need to be conducted through Apple.
Please see the below link to contact Apple Support regarding your In-App purchase.
If you have any other issues, please contact our support queue.
How can I purchase from within the iOS app using my iTunes balance?
Apple will automatically apply your Apple Balance to any purchases within the iOS App, this also applies to credit from Apple or iTunes gift cards.
How do I purchase a course on the iPhone App?
Unfortunately, CreativeLive is unable to offer purchases within our iOS app. You can purchase courses online at CreativeLive.com, they will automatically show up in your account on the app. Keyword: ios, apple, iphone, app
Why can't I download classes I bought on the iOS app when I'm on the website?
If you purchase a class through the iOS app, you will have Offline Access via the app. If you purchase a class via creativelive.com, you will have Offline Access on the iOS app as well as creativelive.com. If you have any further questions or ...
Do classes that I purchase in the iOS App also appear on creativelive.com?
Yes, any class that you purchase within the app will be available when you login on your desktop, and vice versa! If you have difficulties finding a class in your account, please visit our help center to open a help request. ...
Can I use a coupon or discount code within the iOS app?
Because of terms set in place by Apple, Inc., CreativeLive is unable to offer the use of our coupons or discount codes within the iOS App. To purchase with a code, please visit creativelive.com and log-in to your account.