I receive an error message while streaming free broadcasts.

I receive an error message while streaming free broadcasts.

Please refresh the page to try and load the stream again.

To make sure that this issue is related to CreativeLive, please follow the below troubleshooting steps:

1. Try a different internet browser (i.e. Chrome, Firefox, etc.)
2. Try updating your internet browser
3. Try restarting your computer
4. Try restarting your modem or router
5. Try updating your flash player
6. On the video window highlight over the "resolution" along the bottom right corner of the video player to select a different bandwidth option. This may take a moment to update within your browser.

If the above steps do not solve the issue, please right-click on the video player. There will be a "Report playback issues" option come up. Please click on that box and select the appropriate option. This will send a specific report to our streaming provider (Ustream.tv). This will provide the data we need to identify if there are any broader issues.

If you have any issues with the streaming classes, please email us at support@creativelive.com

[Keywords: buffer, buffering, freezing, blank screen, blank, audio, video, sound]

    • Related Articles

    • How do I watch free classes?

      WATCH HERE: https://www.creativelive.com/onair Every day on CreativeLive we broadcast six curated classes from our catalog throughout the day for free! These are streamed live, so you have to watch them in real time, but they do repeat at the end of ...

    • I'm trying to check out but I am receiving an error message.

      The most common error that can occur during check out is tied to the address information being entered during the check out process. Our payment processor has an address verification step, it checks that the address entered for your card during check ...

    • How do I RSVP for an upcoming free broadcast?

      If you wish to put an upcoming free class date into your calendar or be reminded of a free broadcast, you can RSVP from the calendar on our On Air page: creativelive.com/onair If you have any additional questions regarding the platform, please ...

    • How do you Airdrop a streaming course to AppleTV?

      Note: Your iPhone will need to be on the same Wifi Network as the AppleTV. From your iPhone, swipe up from the bottom of the screen to reveal the control panel. Select "AirPlay Mirroring". Select the corresponding AppleTV. You can also access the ...

    • The free live broadcast is buffering, freezing and/or stopping.

      Try the Low Bandwidth Option on the video player: If the above does not help, please try the following steps: 1. Try a different internet browser (i.e. Chrome, Firefox, etc.) 2. Try updating your internet browser 3. Try restarting your computer 4. ...