I receive an error message while streaming free broadcasts.

I receive an error message while streaming free broadcasts.

Please refresh the page to try and load the stream again.

To make sure that this issue is related to CreativeLive, please follow the below troubleshooting steps:

1. Try a different internet browser (i.e. Chrome, Firefox, etc.)
2. Try updating your internet browser
3. Try restarting your computer
4. Try restarting your modem or router
5. Try updating your flash player
6. On the video window highlight over the "resolution" along the bottom right corner of the video player to select a different bandwidth option. This may take a moment to update within your browser.

If the above steps do not solve the issue, please right-click on the video player. There will be a "Report playback issues" option come up. Please click on that box and select the appropriate option. This will send a specific report to our streaming provider (Ustream.tv). This will provide the data we need to identify if there are any broader issues.

If you have any issues with the streaming classes, please email us at support@creativelive.com

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