I tried downloading a file from a class, and the download did not complete.

I tried downloading a file from a class, and the download did not complete.

This issue can sometimes happen due to internet connection issues during the download.

To make sure that this issue is related to CreativeLive, please follow the below troubleshooting steps before re-downloading.

1. Refresh the browser.
2. Use an alternate internet browser.
3. Clear your browser's cache.
4. Reset your modem or router.
5. Restart your computer.

If you continue to experience issues with downloads after these steps, please contact support@creativelive.com.

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