I'm trying to check out but I am receiving an error message.

I'm trying to check out but I am receiving an error message.

The most common error that can occur during check out is tied to the address information being entered during the check out process.

Our payment processor has an address verification step, it checks that the address entered for your card during check out matches what the bank has on file.

Please contact your bank to assure that the correct billing address is being entered. If you are still having issues after verifying your address try to clear your browser cache and/or try another browser.

If you are still having issues after this, please contact support@creativelive.com with details.

[Keywords: error, purchase, checkout, submit, order, "We were unable to process your credit card payment. Please verify your card details and try again. If the problem persists, contact us for assistance in completing your order."]
    • Related Articles

    • How do I checkout?

      To checkout, you will want to fill out all of the information on the Shopping Cart page and then click on the Complete Purchase button:  If you experience any issues checking out, please contact support@creativelive.com Keywords: Shopping cart, ...
    • How can I purchase from within the iOS app using my iTunes balance?

      Apple will automatically apply your Apple Balance to any purchases within the iOS App, this also applies to credit from Apple or iTunes gift cards. Please note, you cannot purchase subscription through Apple.
    • How can I print a physical invoice or receipt for my purchases?

      Printable receipts are available under the "My Orders" page, which can be regularly accessed by clicking "View Order History" on the right side of the "My Classes" page.  LINK: https://www.creativelive.com/my-orders  Once you view the "Order Details" ...
    • I receive an error message while streaming free broadcasts.

      Please refresh the page to try and load the stream again. To make sure that this issue is related to CreativeLive, please follow the below troubleshooting steps: 1. Try a different internet browser (i.e. Chrome, Firefox, etc.) 2. Try updating your ...
    • How can I be refunded for my In-App purchase?

      Service for In-App purchases are provided by Apple, Inc. All refund requests for In-App purchases will need to be conducted through Apple. Please see the below link to contact Apple Support regarding your In-App purchase. ...