Is the subscription eligible for a refund?
After purchasing
subscription, you have a 7-Day period within which you can try the full subscription out and request a refund by emailing support@creativelive.com if you are not satisfied.
After this 7-Day period, we are unable to refund your charge, however you are still able to cancel your subscription auto renewal at the following
link.
Related Articles
Are there any exclusions for the subscription?
Due to pre-existing agreements with some of our instructors, a small number of instructors and classes are excluded from the subscription. These exclusions are listed below. Excluded Instructors: - Zack Arias - Marc Goodman - Julieanne Kost - Steven ...
Do you have a policy for returns/refunds?
Our Refund Policy for individual classes is available in our Terms of Use, we’ll copy it below! “If you notify us within 30 days of the purchase that you are not satisfied with a Course, we will issue you a refund. If you notify us within 30 days ...
Where is my subscription?
If you are logged in and you are not seeing your subscription benefits: Typically, the cause of this issue is being logged into a different account that does not have your subscription access on it. You can go to creativelive.com/account/ to check ...
When will I get access to the CreativeLive subscription?
You will have immediate access to the subscription as soon as payment is processed. You will be charged the rate stated at the time of purchase as one lump sum, plus any applicable taxes.
Can I download class materials with the subscription?
Yes! Any class materials that come with purchase of a CreativeLive class will be accessible to subscription holders. From the website, class materials are located below the class description on the class page. From the ios app, class materials are ...