Try the Low Bandwidth Option on the video player:
If the above does not help, please try the following steps:
1. Try a different internet browser (i.e. Chrome, Firefox, etc.)
2. Try updating your internet browser
3. Try restarting your computer
4. Try restarting your modem or router
5. Try updating your flash player
6. On the video window highlight over the "resolution" along the bottom right corner of the video player to select a different bandwidth option. This may take a moment to update within your browser.
If the above steps do not solve the issue, please right-click on the video player. There will be a "Report playback issues" option come up. Please click on that box and select the appropriate option. This will send a specific report to our streaming provider (Ustream.tv). This will provide the data we need to identify if there are any broader issues.
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How do I watch free classes?
WATCH HERE: https://www.creativelive.com/onair Every day on CreativeLive we broadcast six curated classes from our catalog throughout the day for free! These are streamed live, so you have to watch them in real time, but they do repeat at the end of ...
When do you re-broadcast your live classes?
We will typically re-broadcast a live class at the conclusion of the broadcast, on a loop, until 9AM PDT the following day. This assures that our students all over the globe can make time in their daily schedule to tune in to our free broadcasts, ...
How do I RSVP for an upcoming free broadcast?
If you wish to put an upcoming free class date into your calendar or be reminded of a free broadcast, you can RSVP from the calendar on our On Air page: creativelive.com/onair If you have any additional questions regarding the platform, please ...
How can I participate in the LIVE studio audience?
We would love for you to join us for an upcoming class! All of our audiences are made up of CreativeLive students who applied through our In-Studio page. LINK: http://www.creativelive.com/in-studio Every one of our classes has a limited number of ...
I receive an error message while streaming free broadcasts.
Please refresh the page to try and load the stream again. To make sure that this issue is related to CreativeLive, please follow the below troubleshooting steps: 1. Try a different internet browser (i.e. Chrome, Firefox, etc.) 2. Try updating your ...