Why is there no sound, and the screen is black & white?
Just prior to the live event, or during a break, it is common for us to start filming in the studio from one of our "spy-cam" GoPro cameras.
While this is a live preview, there will not be sound during this time, as our production team is still preparing for the broadcast.
Once the course starts, the stream will transition to a view with color and the sound will available.
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The free live broadcast is buffering, freezing and/or stopping.
Try the Low Bandwidth Option on the video player: If the above does not help, please try the following steps: 1. Try a different internet browser (i.e. Chrome, Firefox, etc.) 2. Try updating your internet browser 3. Try restarting your computer 4. ...
I receive an error message while streaming free broadcasts.
Please refresh the page to try and load the stream again. To make sure that this issue is related to CreativeLive, please follow the below troubleshooting steps: 1. Try a different internet browser (i.e. Chrome, Firefox, etc.) 2. Try updating your ...
How can I print a physical invoice or receipt for my purchases?
Printable receipts are available under the "My Orders" page, which can be regularly accessed by clicking "View Order History" on the right side of the "My Classes" page. LINK: https://www.creativelive.com/my-orders Once you view the "Order Details" ...
I downloaded a lesson to my desktop and the file won’t playback.
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I tried downloading a file from a class, and the download did not complete.
This issue can sometimes happen due to internet connection issues during the download. To make sure that this issue is related to CreativeLive, please follow the below troubleshooting steps before re-downloading. 1. Refresh the browser. 2. Use an ...