Can I download class materials with the Creator Pass?
Any class materials that come with purchase of a CreativeLive class will be accessible to Creator Pass holders.
Are there any exclusions for the Creator Pass?
Due to pre-existing agreements with some of our instructors, a small number of instructors and classes are excluded from the Creator Pass. These exclusions are listed below. Excluded Instructors: - Zack Arias - Marc Goodman - Julieanne Kost - Steven ...
Is the Creator Pass eligible for a refund?
After purchasing the Creator Pass you have a 7-Day period within which you can try the full pass out and request a refund by emailing email@example.com if you are not satisfied. After this 7-Day period, we are unable to refund your charge, ...
How do I download classes to my desktop?
To download your individually purchased classes from creativelive.com, please use the following steps: Log into your CreativeLive account (https://www.creativelive.com/settings/login) Go to the My Classes tab (https://www.creativelive.com/my-classes) ...
How Can I Access Bonus Materials for a Class?
All of the bonus materials from our classes should be on the class page located in the "Class Materials" section. Example Below: If you are using the CreativeLive App on iOS, you can access them on the class page, under "Materials" Example Below: ...
I tried downloading a file from a class, and the download did not complete.
This issue can sometimes happen due to internet connection issues during the download. To make sure that this issue is related to CreativeLive, please follow the below troubleshooting steps before re-downloading. 1. Refresh the browser. 2. Use an ...