Known Issues
Classes that I purchased are missing from My Classes.
The good news is that your purchased classes don't disappear or expire, we just need to find them. Typically, the cause of this issue is being logged into a different account. If you still cannot see your purchased classes after assuring that you are ...
The free live broadcast is buffering, freezing and/or stopping.
Try the Low Bandwidth Option on the video player: If the above does not help, please try the following steps: 1. Try a different internet browser (i.e. Chrome, Firefox, etc.) 2. Try updating your internet browser 3. Try restarting your computer 4. ...
I receive an error message while streaming free broadcasts.
Please refresh the page to try and load the stream again. To make sure that this issue is related to CreativeLive, please follow the below troubleshooting steps: 1. Try a different internet browser (i.e. Chrome, Firefox, etc.) 2. Try updating your ...
I tried downloading a file from a class, and the download did not complete.
This issue can sometimes happen due to internet connection issues during the download. To make sure that this issue is related to CreativeLive, please follow the below troubleshooting steps before re-downloading. 1. Refresh the browser. 2. Use an ...
I downloaded a lesson to my desktop and the file won’t playback.
Lessons are downloaded in the .mp4 file format, they can be viewed in a compatible media player. The files will generally play back best in Quicktime (available to download for free), and will also work in other media players like VLC or Windows ...
I'm trying to check out but I am receiving an error message.
The most common error that can occur during check out is tied to the address information being entered during the check out process. Our payment processor has an address verification step, it checks that the address entered for your card during check ...