What do I get with my purchase on CreativeLive?

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• Do you have a policy for returns/refunds?

  Our Refund Policy for individual classes is available in our Terms of Use, we’ll copy it below!   “If you notify us within 30 days of the purchase that you are not satisfied with a Course, we will issue you a refund. If you notify us within 30 days ...

• I'm trying to check out but I am receiving an error message.

  The most common error that can occur during check out is tied to the address information being entered during the check out process. Our payment processor has an address verification step, it checks that the address entered for your card during check ...

• How can I purchase from within the iOS app using my iTunes balance?

  Apple will automatically apply your Apple Balance to any purchases within the iOS App, this also applies to credit from Apple or iTunes gift cards. Please note, you cannot purchase subscription through Apple.

• Do classes that I purchase in the iOS App also appear on creativelive.com?

  Yes, any class that you purchase within the app will be available when you login on your desktop, and vice versa! If you have difficulties finding a class in your account, please visit our help center to open a help request. ...

• When will I get access to the CreativeLive subscription?

  You will have immediate access to the subscription as soon as payment is processed. You will be charged the rate stated at the time of purchase as one lump sum, plus any applicable taxes.