What file format are the downloaded videos?

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• I downloaded a lesson to my desktop and the file won’t playback.

  Lessons are downloaded in the .mp4 file format, they can be viewed in a compatible media player. The files will generally play back best in Quicktime (available to download for free), and will also work in other media players like VLC or Windows ...

• How do I download my classes to an iPhone or iPad?

  The CreativeLive app for iPhone and iPad makes it easy to download videos of your purchased classes and watch them offline or without using data.  You can download the app here. There are two methods you can use to download your lessons in the ...

• I purchased an individual class, when will I be able to download the videos?

  1.) If you are purchasing a class that has previously been broadcast, the lessons will be available for immediate offline download. 2.) If the class is debuting live at the time of purchase, or if you pre-ordered the class before the live debut, the ...

• I tried downloading a file from a class, and the download did not complete.

  This issue can sometimes happen due to internet connection issues during the download. To make sure that this issue is related to CreativeLive, please follow the below troubleshooting steps before re-downloading. 1. Refresh the browser. 2. Use an ...

• Why can I not download all of the video lessons in one file?

  Unfortunately, there are only individual lesson files available for download at this time. We upload lessons separately so that those with slower internet connections or limited data can still download the lesson files. However, you are able to ...