How do I change my password?
Clicking this link will send an email to the address associated with your CreativeLive account. The email will contain a link to create a new password by logging you in to CreativeLive and taking you to the account page, where you can update your password.
The link within this email is valid for only 24 hours. If you don't receive this email within a couple of hours, we would recommend checking your spam folder as these emails sometimes get sent there.
How do I update my email address?
You can change your email under your Account Settings page. Once you are under your Account page, please click "Settings" on the menu bar. EXAMPLE: Type your new email address into the "Email Address" field and wait for a green check mark to ...
I can’t sign in to the iOS App
From the log-in screen, once you are prompted to enter a password, you should find a "Reset My Password" link. Please follow this link to proceed with the password reset process. If you continue to have difficulties, please contact ...
How do I download classes to my desktop?
To download your individually purchased classes from creativelive.com, please use the following steps: Log into your CreativeLive account (https://www.creativelive.com/settings/login) Go to the My Classes tab (https://www.creativelive.com/my-classes) ...
How do I update the profile on my account?
You can update profile information on your account from the Account Profile page When you change any information in the profile fields, wait for a green check mark to make sure it is saved. If you have any additional questions regarding the ...
How do I add a coupon code?
There is an "Apply Coupon" button underneath the payment and information field on the check-out screen. Once you click the "Apply Coupon" button, you will be shown a field for entering a coupon code. Click "Apply" and your total should change to ...