Is the Creator Pass eligible for a refund?

Is the Creator Pass eligible for a refund?

After purchasing the Creator Pass you have a 7-Day period within which you can try the full pass out and request a refund by emailing support@creativelive.com if you are not satisfied.

After this 7-Day period, we are unable to refund your charge, however you are still able to cancel your subscription auto renewal at the following link.


Please note, that if you are on an annual commitment pass that is charged monthly, you will continue to be billed for the remaining months. If you are on a yearly pass you will continue to have pass benefits until your date of expiration. 


If you have any additional questions regarding the Creator Pass, please email us at support@creativelive.com

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