Where is my subscription?
If you are logged in and you are not seeing your subscription benefits:
Typically, the cause of this issue is being logged into a different account that does not have your subscription access on it.
If you still cannot see your subscription
after assuring that you are using the right account, please contact email@example.com
for further assistance.
Are there any exclusions for the subscription?
Due to pre-existing agreements with some of our instructors, a small number of instructors and classes are excluded from the subscription. These exclusions are listed below. Excluded Instructors: - Zack Arias - Marc Goodman - Julieanne Kost - Steven ...
Is the subscription eligible for a refund?
After purchasing the annual or monthly subscription, you have a 7-Day period within which you can try the full subscription out and request a refund by emailing firstname.lastname@example.org if you are not satisfied. After this 7-Day period, we are unable ...
What are all the subscription benefits?
Your subscription includes exclusive benefits and a seamless learning experience on CreativeLive.com and mobile app. All benefits include: The best value available on CreativeLive classes and content Fast Class! Super usable highlight reels of our ...
How does auto-renewal work for the subscription?
Annual Subscription: If you choose a prepaid annual subscription, your subscription will begin when we receive your annual payment. You will be charged, in one lump sum, the annual rate stated at the time of purchase, plus applicable taxes if the ...
Can I download class materials with the subscription?
Yes! Any class materials that come with purchase of a CreativeLive class will be accessible to subscription holders. From the website, class materials are located below the class description on the class page. From the ios app, class materials are ...