Subscription
Can I switch my billing options?
To make changes to your yearly or monthly subscription, please visit this page to see options. When you switch from annual to monthly, your monthly billing will start after your year is over. When you switch from monthly to annual, your annual will ...
Can I gift the subscription?
Yes, you are able to gift a monthly or annual plan. Please click here to get started.
What are all the subscription benefits?
Your subscription includes exclusive benefits and a seamless learning experience on CreativeLive.com and mobile app. All benefits include: The best value available on CreativeLive classes and content Fast Class! Super usable highlight reels of our ...
Where is my subscription?
If you are logged in and you are not seeing your subscription benefits: Typically, the cause of this issue is being logged into a different account that does not have your subscription access on it. You can go to creativelive.com/account/ to check ...
Is the subscription eligible for a refund?
After purchasing the annual or monthly subscription, you have a 7-Day period within which you can try the full subscription out and request a refund by emailing support@creativelive.com if you are not satisfied. After this 7-Day period, we are unable ...
How does auto-renewal work for the subscription?
Annual Subscription: If you choose a prepaid annual subscription, your subscription will begin when we receive your annual payment. You will be charged, in one lump sum, the annual rate stated at the time of purchase, plus applicable taxes if the ...
Are there any exclusions for the subscription?
Due to pre-existing agreements with some of our instructors, a small number of instructors and classes are excluded from the subscription. These exclusions are listed below. Excluded Instructors: - Zack Arias - Marc Goodman - Julieanne Kost - Steven ...
Will the subscription work on my Apple TV device?
Yes! Although our Apple TV app can not search the entire CreativeLive Catalog, subscription users can access all of the pre-selected classes that are available on the Apple TV app for CreativeLive. Additionally, to watch custom selected classes, ...
When will I get access to the CreativeLive subscription?
You will have immediate access to the subscription as soon as payment is processed. You will be charged the rate stated at the time of purchase as one lump sum, plus any applicable taxes.
Can I download class materials with the subscription?
Yes! Any class materials that come with purchase of a CreativeLive class will be accessible to subscription holders. From the website, class materials are located below the class description on the class page. From the ios app, class materials are ...
Can I watch offline?
Yes. Using our iPhone/iPad apps, subscription holders will be able to select lessons from classes in the catalog for offline viewing. Without the iOS app, the subscription is a streaming-only experience.